Got questions? This way.

Welcome to the FortPay FAQ page! Here, you'll find answers to some of the most commonly asked questions about our services. If you need further assistance, don’t hesitate to contact our support team.

  • General FAQs
  • Payment FAQs
  • Dispute Resolution FAQs

General questions:

An escrow service acts as a neutral third-party intermediary in financial transactions. It holds funds securely until both parties fulfill their obligations, ensuring a safe and fair exchange.

FortPay is an online escrow payment service that acts as a trusted intermediary in transactions. We hold funds securely until both parties fulfil their obligations, ensuring safe and reliable transactions.

FortPay safeguards transactions by holding the buyer's funds in escrow until the seller or freelancer delivers the agreed-upon goods or services. Once the client approves, the funds are released.

FortPay is ideal for clients, freelancers, and vendors engaged in online transactions. Whether you’re hiring someone for a project, selling products, or providing services, FortPay is designed to secure your payments.

Yes, FortPay is available globally. We support transactions between clients, freelancers, and vendors from different countries, providing secure and efficient cross-border payments.

Signing up is easy! Simply visit our website, click on "Sign Up," and follow the registration instructions. You’ll be ready to start using FortPay in minutes.

Payment FAQs:

Payments are made by the client and held in a secure escrow account. Once the agreed-upon work or product is delivered and approved, the funds are released to the freelancer or vendor.

FortPay accepts various payment methods, including bank transfers, credit/debit cards, and mobile payments. We’re constantly expanding our options to serve you better.

Once the client approves the transaction, payments are typically released within 24 hours. Delays may occur if additional verification is required.

Yes, FortPay charges a small fee for our escrow services. The fee structure depends on the transaction amount and type of service. Detailed fee information is available on our pricing page.

Payments can be cancelled only if the transaction is still in the escrow stage and has not been approved by both parties. Please contact our support team for assistance.

Dispute Resolution FAQs:

If a dispute arises, FortPay steps in to mediate. Both parties will provide evidence and details, and our team will work to resolve the issue fairly.

To file a dispute, log into your FortPay account and navigate to the transaction in question. Click on "File a Dispute" and follow the prompts to submit your claim.

You’ll need to provide detailed information about the transaction, including any communication, agreements, and evidence supporting your claim. The more information you provide, the quicker we can resolve the dispute.

The length of time to resolve a dispute depends on the complexity of the case. FortPay aims to resolve most disputes within 7 to 14 business days.

If you disagree with the outcome, you may request a review by providing additional evidence or information. FortPay’s final decision is binding, but we strive to ensure fair and impartial resolutions.