Privacy Policy
Last modified: January 15, 2025
Overview
At FortPay, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our services. By using FortPay, you consent to the practices described in this policy.
Our Privacy Principles
- We are committed to transparency in how we collect and use your data.
- We only collect and use your data for legitimate business purposes.
- We ensure your data is protected and secure at all times.
- We respect your rights regarding your personal data.
Personal Data We May Collect About You
We may collect the following types of personal data:
- Identity Data: Name, username, date of birth, and gender.
- Contact Data: Email address, phone number, and residential address.
- Financial Data: Bank details, payment card details, and transaction history.
- Technical Data: IP address, browser type, device information, and usage data.
- Other Data: Any additional information you provide during account registration or customer support interactions.
How We Get Your Personal Data and Why We Have It
We collect your personal data through the following means:
- Direct interactions: When you create an account, make a transaction, or contact us for support.
- Automated technologies: Through cookies and similar technologies when you visit our website.
- Third parties: From partners, payment processors, or other service providers.
We collect and process your data to: - Facilitate secure transactions.
- Enhance user experience.
- Fulfill our legal and regulatory obligations.
The Legal Basis for Using Your Personal Data
We rely on the following legal bases to process your data:
- Consent: When you voluntarily provide your data for specific purposes.
- Contract: To perform a contract with you or take steps at your request before entering into a contract.
- Legal obligation: To comply with legal or regulatory requirements.
- Legitimate interest: For purposes such as fraud prevention and improving our services.
How We May Use Your Personal Data
We may use your personal data to:
- Process payments and complete transactions.
- Verify your identity and protect against fraud.
- Provide customer support.
- Personalize your experience on our platform.
- Comply with legal and regulatory requirements.
Your Data Protection Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Restriction: Request restricted processing of your data.
- Objection: Object to the processing of your data for certain purposes.
- Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at [email protected].
Disclosing Your Personal Data
We may share your data with:
- Service providers who process data on our behalf.
- Regulators and law enforcement agencies when required by law.
- Business partners for fraud prevention and transaction verification.
We will never sell your personal data to third parties.
Data Security and Retention
We implement robust measures to protect your data against unauthorized access, alteration, or destruction. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Marketing
With your consent, we may use your data to send promotional materials and updates about our services. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Cookies
We use cookies to improve your browsing experience, analyze site traffic, and understand user preferences. For more information, please refer to our Cookie Policy.
Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
International Data Transfers
Your personal data may be transferred to and stored in countries outside of your country of residence. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.
Updates to Our Privacy Notice
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.
Contact Us
FortPay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Protection Legislation. To exercise your rights or if you have any inquiries, comments or concerns with our privacy practices, please contact us at [email protected]. We will investigate and work on resolutions for your concerns within thirty (30) days and/or in accordance with the Data Protection Legislation.
Where we require more time to resolve your inquiry, we would communicate with you. We may request additional details from you regarding your inquiries and keep records of your requests and resolution.
If you feel that we have not addressed your questions or concerns adequately, you may contact the Nigeria Data Protection Commission here